Support

Technical Specialist Services provides a genuine quality of service and understands the need for flexibility and urgency.

All our work is meticulously completed, it's something that differentiates us from the rest! We strive to ensure all our equipment installations and work is something to be proud of; our support strategy follows on from this...

• On completion of the installation we will leave a comprehensive site documentation pack should a future upgrade or change to the system be required together with a copy of the system configuration on CD for future system recovery. We also use a data backup facility to ensure no loss of data.
  
  
• We can respond remotely to most systems from our support centre. Remote dial-in may be for first level fault diagnosis, minor or major system programming or alterations to the system.
  
  
• Our response to remote system access requests will be same day if received before 10 am.
  
  
• Our response time to a request for maintenance is 16 working hours for a minor fault and 4 working hours for a major system fault from time of reporting
  
  
• We log all fault reports and effectively deliver the details to an engineer for a quick response to identify and resolve the problem.
  
  
• We will also report all line faults to the network provider and will monitor their progress until the fault is resolved.
  
  
• Where possible we will commence additional or upgrade works to an existing installation within 5 working days of receipt of a purchase order, subject to hardware and exchange line availability.
  
  
• We will be happy to carry out an on-site survey to discuss any upgrades or alterations you may require to your existing system.